About us

PET-HOME: Where Love Finds a Home

We believe that home is the warmest harbor, and for us, a home without pets is incomplete. The story of PET-HOME began in 2020, stemming from a simple belief: every little life deserves to be treated gently, and every home with pets should be filled with laughter.

Our Mission

We aspire to be your most reliable partner. Whenever you want to bring joy to that special member of your family, PET-HOME will be there to safeguard your and your pet’s happy moments. We want the world to see that pet products from China are filled with the sincerest love for every furry friend.

High-quality Support 24/7

At PET-HOME, a commitment to quality is at the heart of everything we do. We are dedicated to ensuring that every item in our store is not only safe and durable, but also truly contributes to the health and happiness of your pet.

We understand that creating a relaxed and enjoyable shopping experience for you and your furry friend is equally important. Therefore, we have built a user-friendly website, offer efficient global logistics, and are always ready to provide you and your furry companion with thoughtful assistance. Choosing PET-HOME means choosing convenience and peace of mind.

Contact with an expert

Fast, Free Delivery

PET-HOME understands the efficiency demands of modern pet ownership. Therefore, we offer fast delivery for all orders, committed to creating a truly worry-free shopping experience for you.

From staple food and toys to grooming supplies, whatever you choose, we ensure your order arrives quickly and accurately through a reliable logistics network. Choosing PET-HOME means you no longer need to worry about supplies; simply enjoy every moment with your beloved pet.

Low Prices, High Quality

At PET-HOME, we firmly believe that giving your furry friend the best love doesn't have to come at a high price. Our mission is to select high-quality pet products for you without straining your wallet.

Come visit our store today! You'll discover why more and more pet lovers are choosing PET-HOME—because we understand that you want the best for your pet, and we understand that you want every penny spent to be worthwhile. Here, love and value can coexist.

Reviews of Our Customers

I bought a dog bed, and the material feels so comfortable; I even want to lie on it myself. PET-HOME really puts thought into their product selection.
Emily Johnson
The customer service representative was super nice. I asked about the size for ages, and she patiently helped me compare different options. In the end, the necklace I bought fits perfectly! Five-star recommendation!
Michael Smith
This is my third repurchase. The product is packaged very securely, and there is no odor when you open it, which makes me feel very safe using it for my pet.
Sarah Williams
I bought similar toys from other websites before, and they were chewed up in a week. The one I bought from this store lasted a month! The quality is really good!
James Williams
I was a little nervous placing my first order with PET-HOME, since it’s a cross-border e-commerce platform. But I was completely relieved after receiving the goods, and I’ll definitely stick with this store from now on.
Nicole Rodriguez
There was even a handwritten thank-you card inside the box; these little details really touched me. I’ll definitely continue to support them! ❤️
Daniel Davis

FAQs

What shipping options do you offer?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

Can I track my order?

After your order is shipped, you will receive an email containing your tracking number and a tracking link. You can also log in to your PET-HOME website account and check the real-time shipping status in “My Orders”.

Can I change the address or cancel the order after placing it?

If your order is in the “Unshipped” status, you can contact customer service to try changing the address or canceling the order. Once the package has been shipped, it cannot be changed, and we suggest you contact your local logistics provider for assistance.

Which payment methods are supported?

We support payments via Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are processed through a secure, encrypted channel.

Is my payment secure? Will my bank card information be leaked?

PET-HOME uses industry-standard encryption technology to ensure the security of your payment information. We do not store any complete bank card information.

How can I contact customer support?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

Can I return a product if there are any problems or I am not satisfied with it?

Of course! We support returns within 7 days of receipt, no questions asked. The item must be in its original condition, unopened, and unused (except for quality issues). For specific procedures, please contact customer service to obtain return authorization.

Who should bear the return shipping costs?

For returns not due to quality issues, the buyer will bear the return shipping costs. If the return is due to incorrect or missing items or product quality problems, we will cover the return shipping costs or resend the correct item.

How do I apply for a refund? How long will it take for the money to arrive?

Please contact customer service and provide your order number and a description of the problem. Once approved, the refund will be returned to the original payment method, typically within 5-10 business days, depending on the payment channel.

Do I need to register an account to place an order?

Registering an account is not required; you can choose to checkout as a guest. However, registering allows you to accumulate points, view your order history, and receive exclusive offers, so we recommend registering.